Shipping policy

Shipping policy

Last updated: 19 October 2026

 

Where we ship

We ship to the countries shown at checkout. If your country isn't available at checkout, we can't deliver there yet.

Delivery time

Once your order ships, the estimated delivery date is shown in your tracking email. Delivery times are estimates from the carrier, not guarantees.

Holidays

Because Gracie is on pre-order, we can't guarantee delivery by a specific holiday. If you need her by a certain date, email us before you order and we'll tell you honestly whether that's possible.

Shipping cost

The exact shipping cost is shown at checkout before you pay.

Customs, duties and taxes

Orders outside the United States may be charged import duties or taxes by your country. These are the customer's responsibility unless shown otherwise at checkout.

Late, lost or damaged packages

If your package hasn't arrived within 14 days of the estimated delivery date, email duelight.help@gmail.com with your order number and we'll investigate with the carrier and make it right. If your item arrives damaged, see our Refund Policy.